Untangle

Apply an experience design mindset to step into untangling a knot, uncertainty, problem or question.

Plan and run a strategic mini-research project

This toolkit can be used for problems to do with team, customer or stakeholder experience, usability, decision making - even navigating bureaucracy!

Its a good fit for when you need to understand someone else's perspective on a problem, for example:

• A service, process or product has sticking points or isn't getting expected results
• Hurdles with decision making or bureaucracy are holding up work
• You want more clarity about the impact of your service for customers
• There's uncertainty about how to start.

It takes you through a three step mini project:

• Reflection & strategy - choose a starting point
• Planning
• Doing

What's different about this toolkit?

The process aims to:

• Keep it chill - tackle problems in small steps while trust grows
• Embed critical thinking - with easy to use frameworks
• Focus on one thing at a time.

Its built to be flexible - try it out with a small problem first, and then if it works well, adapt, mix & match.

Available on Patreon

The toolkit download contains multiple formats for accessibility:

• PDF in presentation layout - for viewing on a laptop screen
• Text only PDFs
• Txt files

Content: 40+ presentation screens / approx 3400 words.

Buy on Patreon

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